The Coronavirus (Covid-19) outbreak has changed how we do things in Portmarnock GP Clinic & we have adapted our practice to continue looking after you.
Services we are currently offering:
- Telephone consultations
- Video consultations
- In person appointments
- Childhood vaccinations
- Blood testing (if you are getting bloods done for a specific consultant the list must be sent in in advance)
- B12, Prolia, Decapeptyl, Zoladex and other necessary injections
- We are still doing routine antenatal appointments, booked in advance. Please bring along a urine sample with you before arriving in the surgery. It would also help if you have a blood pressure reading done before coming in for your appointment.
- 2 week & 6 week checks for mothers & babies
- Driving license medicals
- We are dropping prescriptions to local pharmacies (Donnellys, McCartans & Clearys) in the evenings
- We are able to send via e-mail directly scripts for antibiotics or another more ‘urgent’ medications
Please note that our reception staff may need to ask you a few questions so that they can help you to make the most suitable appointment. Please just advise whoever you are talking to at the time if you are uncomfortable with this-it is not a problem. Our phone lines are extremely busy at present so please e-mail us on firstname.lastname@example.org if your request is of a more routine nature.
Our receptionists are doing an exceptional job and if they are advising you on any changes or limitations to the services we are offering please note that all changes have been decided by Dr Laura O’Flynn, Dr Martin O’Flynn & Dr Niall Breen and are reviewed regularly. Our staff are not acting independently. We are happy to take suggestions on improvements but please be patient with our receptionists at all times.
What changes have been made to protect patients?
Our doctors and nurses will be wearing the appropriate protective equipment for your appointment. Patients are paying for their appointments in advance over the phone when necessary. We have 2 back entrances so patients are not waiting or or walking through the corridors or hallways or the waiting room at present unless essential. Currently patients will not come into contact with other patients in the surgery, however, we are looking to reopen our waiting room for suitable patients.
Anyone who we are concerned may have Covid-19 is being told to stay at home, if we have a concern over their medical state they are being sent to respiratory hubs, run by the HSE in the community so are not visiting our practice.
What can I do to ensure the smooth running of the practice?
- Please ensure you are on time for any appointment & advise the staff you have arrived when you get here
- Please then wait in your car until you are called if you have been asked to do so
- Remember, all interactions in person, even with the appropriate protective equipment, need to be kept to 15 minutes or less
- If you are doing a video consultation, please ensure you have a strong internet connection and a camera & microphone in whatever device you are using. Most patients are able to use their phone to do a video consult.
- Please note if we have a spare moment we may call you sooner than your allotted time & we are grateful to patients for their flexibility
- Please DO NOT send medical information, pictures etc to us unless you have spoken to a receptionist first
- If you need a prescription, please order this as far in advance as you can
- Please do not show up to this or any other practice or any A&E or hospital without an appointment
- Our phone lines are busiest between 8.00 and 9.30 & again from 12.00-14.00 so please consider calling outside of these times if your query is not urgent.
- Please note that e-mails to email@example.com may not be dealt with for up to 48h so do not e-mail us if your query is urgent.
- All prescriptions, certs, notes & other documents can be collected from the surgery strictly between 12.00-12.30 & 16.30-17.00. Please call on arrival and we will hand your paperwork out the window to you
We will be adding to this list so feel free to check it out regularly.
Thanks for reading & stay safe.
Dr Niall Breen, Dr Laura O’Flynn, Dr Martin O’Flynn & Dr Clare Leonard